Jan 17, 2021
3 min read
No Problem was the Nordstrom way
My Journey in the Footwear Industry that lead me to Zappos #154
Blog #153 I talked about when Fred left Nordstrom. In this blog I want to talk about how No problem was the Nordstrom way
No problem…two words. These two words empowered every employee at Nordstrom to use their best judgement. The number one goal was always to improve customer service. Giving people the power to do…
